|
Despatch and Delivery
Is sounds obvious, but only goods that are in stock
can be delivered the next working day. Just take a look at a product's
details to see if it's in stock or when it's due in.
Unfortunately unlike regular items, some of the spare parts require
special lead time. We do our best to make that lead time as short as
possible, however some times manufacturers require longer leading times.
In that case we will notify you if there's been delay and what is the
average waiting time.
Usual lead time for items in stock is between 0 and 3 days and
depends on item itself. Popular items such as vacuum bags, basket
wheels, etc are usually ship same day. More specific items such as PCBs,
etc need to be ordered from manufacturer and are dispatched usually
within 2-3 working days.
Most of orders are dispatched and carried by Royal Mail first class
service. That means that your item will be with you the very next
working day* after we post an item. You will receive an email with
notification after your item is posted.
*Royal Mail aim to deliver First Class items next
working day, however times may very and depend on post code location.
The delivery time is not guaranteed. We would advise that packages
usually sent by this method are received within 1-5 working days from
dispatch but can take longer depending on Royal Mail and also public
holidays. Items are not considered lost in transit for 15 working days
as quoted by Royal Mail.
Returns
If something doesn't quite meet your needs, we
offer a 14-day returns policy. We will ask you to send item back to us
and give you a credit for item and postage (providing it's in resalable
condition and the item is not an item marked as special order item).
After you contact us
abut a return, we'll email you a returns number with return address (If
you've not got a printer, just write your Returns Number on the delivery
note and include with the item - please don't write on the packaging!).
Pop your item in a jiffy bag or other appropriate packaging. Post it
back to us within 14 days of getting your Returns Number to the address
provided by us in the email with the Return Number. Please do not send
items to us directly, as the warehouse that held your item may be
situated in different location.
All we ask is that your item is in its original, unopened, packaging
without any markings or scribbles, goods which are returned that do not
match, are unfit for resale or do not match the returns requested will
not be credited.
If you contact us more than 14 days after delivery, we may be able to
accept the goods back but not necessarily at full-credit value. The
current restock fee is 20% of the value of the item.
I have received an item I did not order
Whoops! Because we
sell hundreds of products and ship thousands of orders, very, very
occasionally a customer will end up with an extra item that wasn't
ordered.
Please let us know of the error within three business days from date you
received unwanted goods. We are not able to process picking errors after
this date.
So, if this happens please accept our apologies. We will ask you
either to keep the item or send it back to us. We will refund you a
postage.
Get in touch, tell
us what you received and give us your contact details. We'll email you a
returns number and give instructions about return.
Placing an order?
It’s easy.
We have HEAPS of spare parts sitting shiny and new on the shelves of our
website.
Just look through the site, pick the stuff you want and take it to the
checkout! Just like they did in the old days only
without the queues and heavy baskets!
It’s a match made in office heaven.
If it’s your first time...don’t be shy, just have a quick read of the
basics below before you start.
Adding and subtracting:
We have handily placed ADD buttons next to everything we sell, so if
anything tickles your fancy just click it! It will then pop up in your
shopping basket on the right hand side of the screen.
If you change your mind there is always the ‘remove’ link which will
quietly dispose of the product without any fuss.
The checkout counter:
When you’re done browsing click the 'Checkout' button on the top
right.
We’ll take you through our three step checkout process:
1) Delivery information (Tell us where you want it delivered)
2) Payment information (Choose how you want to pay for it and who you
want the receipt or invoice made out to)
3) Review your order (make a final check over everything)
Ta da! You’ve done it. Congratulations and we’ll reward you with an
Order Confirmation page (kind of like a certificate of completion) that
covers off all the details again.
If your next stop is Google or Facebook or Ebay off you go!We’ll send you a copy of all your order information via e-mail so
you don’t have to commit it to memory.
Exchange items
If you order something you realise you don't need,
we have a 14-day returns policy, as long as the goods are in a resalable
condition. We'll take your item back and give you credit for the amount.
1. Contact us to arrange a exchange
2. We'll email you a returns number
3. Within three working days of the goods being back at our warehouse,
you'll get your Spares Market credit to spend!
Paper invoice
Not only we care about your appliance, we care
about your environment. That's why we take every possible step to
minimise our impact on the environment and we'd urge our customers to do
the same.
Invoices are available in My Account section under My Invoices link. Most of
customers will receive a sale receipt upon payment. Should you need an
invoice, please go to my account section.
You can then print out your own paper invoice if you really need it.
|
